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Managing Your Complaint

This guide covers how to review, track, and manage your submitted formal complaint.

Review the Submitted Complaint​

  1. From the Dashboard, open My Dockets to view your submission.

My Dockets view

  • The complaint record displays with status New.
  • Click the Confirmation Number to open the complaint in Case 360 View.

Case 360 View

  1. Within Case 360, several tabs display detailed information:

    • Docket Details – Shows the complaint information entered during submission.
    • Pleading Documents – Lists all uploaded documents that are public.
    • Party – Displays complainant, respondent, and filer details.
    • Service Notification – Lists all users notified about this Docket.
    • Comments – Shows all comments and updates related to the Docket.

To return to the Dashboard at any time, click Cancel in the top-right corner.

What Happens After Submission​

Immediate Steps​

  1. Confirmation: You'll receive a confirmation number immediately after submission
  2. Email Notification: A confirmation email is sent to your registered email address
  3. Dashboard Update: Your complaint appears in My Dockets with status New

Review Process​

Timeline: Typically 2-5 business days for initial review

  1. PRC Staff Review:

    • Your complaint is routed to the appropriate PRC division
    • Staff reviews for completeness and compliance
    • May request additional information if needed

  2. Status Updates:

    • New → Complaint received, awaiting review
    • Active → Complaint accepted and docket created
    • Rejected → Complaint denied (you'll receive reason)

  3. Email Notifications:

    • You'll receive email updates when status changes
    • Check your spam folder if you don't see emails

If Your Complaint is Accepted​

Once accepted:

  • Status changes to Active
  • A formal docket number is assigned
  • Your complaint appears in All Active Dockets
  • The docket becomes part of the public record
  • You can file additional documents into the docket

Next Steps:

  • Monitor your dashboard for updates
  • Check My Dockets for status changes
  • You may receive requests for additional information
  • Follow the docket through the regulatory process
  • Use File into Formal Complaint to add additional documents

If Your Complaint is Rejected​

If rejected:

  • You'll receive an email with the rejection reason
  • Status shows as Rejected in your dashboard
  • Review the reason and correct any issues
  • You can submit a new complaint with corrected information

Common Rejection Reasons:

  • Missing required information
  • Insufficient supporting documentation
  • Information doesn't meet regulatory requirements
  • Complaint doesn't fall under NMPRC jurisdiction

Tracking Your Complaint​

Ways to track:

  1. My Dockets - View status and details
  2. Email Notifications - Receive updates automatically
  3. Case 360 View - See all docket information
  4. All Active Dockets - Once accepted, view in public queue

Adding Additional Documents​

After your complaint is accepted, you can add more documents:

  1. Go to My Dockets
  2. Find your complaint
  3. Use File into Formal Complaint to add additional documents
  4. New documents will appear in the Pleading Documents tab

Need Help?​