Get Help
Who to contact about the NMPRC Public Portal and what to include when you get in touch. Many common issues are answered in Troubleshooting and the FAQ.
Contact Information
The same contacts are shown on the portal's Contact Us page (top bar), and the support email and phone number are in the Need Help? bar at the bottom of every portal screen.
| Contact | Use it for | Details |
|---|---|---|
| General Contact / Consumer Complaints | Questions about filings, dockets, complaints, IPRA requests and NMPRC services | 1-888-427-5772 |
| IT Support | Account access and sign-in problems, errors, file upload issues and other portal problems | prc.support@prc.nm.gov |
| Mailing Address | Correspondence by mail | Public Regulation Commission P.O. Box 1269 Santa Fe, NM 87504 |
note
Because of the high volume of calls, leave a voicemail with your name and number. A compliance officer returns your call within 1 business day.
For general information about the Commission, see www.prc.nm.gov.
What to Include
| Contact | Please provide |
|---|---|
| IT Support | Your name and email address; a description of the issue; your confirmation number (if applicable); screenshots (if possible); your browser and operating system |
| Filing questions | Your name and contact information; your confirmation number or docket number; your specific question or issue; relevant dates |
| IPRA requests | Your IPRA request ID or confirmation number; the date of submission; your specific question |
To check on an IPRA request yourself, see Manage Your IPRA Request.
Before Contacting Support
To help staff assist you more quickly:
- Check the Troubleshooting guide, the FAQ and the user guide page for your task.
- Gather your confirmation numbers, screenshots of any errors, your browser and system information, and the steps you've already tried.
- Be specific: describe the issue clearly, say what you were trying to do, and note any error messages.